Returns & Refunds Policy

Our commitment to your satisfaction - hassle-free returns on qualifying footwear.

Last updated: July 31, 2025 · Walkora LLC · 3206 Santiago Ave, Fort Wainwright, AK 99703

Legal notice: This policy is provided as a template for Walkora LLC and requires review by the business owner and qualified legal counsel before reliance in formal or regulatory contexts.

1. Return Eligibility

Walkora LLC accepts returns within 30 days of the delivery date under the following conditions:

Shoes are unworn and in original, resalable condition
Original packaging, box, and tags are intact
Proof of purchase (order number or receipt) is provided
Items are not marked as "Final Sale"

Worn, damaged, or altered footwear cannot be returned unless defective upon arrival.

2. Non-Returnable Items

Final sale or clearance items marked non-returnable
Gift cards
Products showing signs of outdoor wear, scuffing, or sole use
Items returned without original packaging

3. How to Initiate a Return

Contact us at support@walkora.com or +13052842452 with your order number and reason for return.
We will provide a Return Merchandise Authorization (RMA) number and return instructions.
Pack shoes securely in the original box inside a shipping box to prevent damage.
Ship the return to the address provided. We recommend insured, trackable shipping.

Returns without an RMA may experience processing delays.

4. Return Shipping Costs

Defective or incorrect items: We provide a prepaid return label or reimburse reasonable return shipping.
Change of mind / sizing: Customer is responsible for return shipping costs unless otherwise stated in a promotion.

5. Refunds

Once we receive and inspect your return:

Approved refunds are issued to the original payment method within 5–10 business days.
Original shipping charges are non-refundable unless the return is due to our error.
Refund amounts exclude any return shipping fees deducted per this policy.

You will receive an email confirmation when your refund is processed.

6. Exchanges

To exchange for a different size or style, contact us to arrange an exchange. If the replacement item is higher in price, you will pay the difference. If lower, we refund the difference. Exchanges are subject to inventory availability.

7. Defective Products

If you receive a defective or damaged product, contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund including original shipping at no cost to you.

8. Contact

Return questions? Email support@walkora.com, call +13052842452, or visit our Contact page.